Privacy Policy

Last Updated: 12.10.25

This Privacy Policy explains how All Hands Transportation (“we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit our website, book transportation services, or communicate with us. By using this website, you consent to the practices described in this policy.

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1. Information We Collect

We may collect the following types of information:

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1.1 Personal Information

Information you voluntarily provide when filling out forms, booking transportation, or contacting us, such as:

• Full name

• Email address

• Phone number

• Pickup and drop-off locations

• Appointment details

• Passenger mobility needs (e.g., wheelchair requirements)

• Payment information (processed securely through third-party providers)

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1.2 Technical Information

Automatically collected data through cookies and analytics tools:

• IP address

• Browser type

• Device type

• Pages viewed

• Time spent on the website

• Referring website

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1.3 Transportation Information

Information related to the services you book:

• Ride history

• Scheduling details

• Communication logs

• Special accommodations or requests

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1.4 Information from Third Parties

If a caregiver, facility, or agency books transportation on your behalf, we may receive:

• Passenger name

• Mobility requirements

• Contact details

• Appointment time and location

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2. How We Collect Information

We collect data in the following ways:

• When you submit forms on our website

• When you book transportation online or via phone

• Through cookies and tracking technologies

• Through third-party scheduling partners

• Through communication with our support team

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3. Why We Collect Information

We collect this information to:

• Provide, schedule, and manage transportation services

• Communicate with you regarding bookings, changes, or support

• Process payments and send receipts

• Improve the safety, quality, and reliability of our services

• Enhance your user experience on our website

• Comply with legal, insurance, and operational requirements

We do not collect unnecessary medical details or store sensitive health records.

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4. How We Use and Share Information

We may use or share your information for the following purposes:

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4.1 Service Delivery

To schedule transportation, assign drivers, and coordinate trip details.

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4.2 Business Operations

We may share information with trusted third-party service providers, including:

• Payment processors

• Scheduling software providers

• Customer service platforms

• Website hosting and analytics tools (such as Wix and Google Analytics)

These parties are required to protect your information and use it only for operational purposes.

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4.3 Legal Requirements

We may disclose information if required to:

• Comply with federal, state, or local laws

• Protect the rights, safety, or property of clients, staff, or the company

• Respond to legal requests such as subpoenas or court orders​

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4.4 No Sale of Personal Data

We never sell, rent, or trade personal information to third parties.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. 

 

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality

• Analyze site traffic and performance

• Personalize user experience

You may adjust your browser settings to refuse cookies, though doing so may affect website performance.

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6. Your Privacy Rights

Depending on your location, you may have certain rights under privacy legislation, including the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (when applicable)

• Opt out of marketing communications

• Restrict or object to certain data uses

To exercise your rights, contact us using the information below.

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7. Data Retention

We retain personal information only as long as necessary to:

• Provide transportation services

• Fulfill operational and legal obligations

• Resolve disputes

• Maintain business records

When no longer needed, data is securely deleted.

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8. Children’s Privacy

Our services are intended for adults and caregivers booking on behalf of minors.
We do not knowingly collect personal information directly from children under 13 years of age without parental or guardian consent.

If you believe we have collected data from a child without authorization, please contact us immediately.