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At All Hands Transportation, we strive to provide reliable, safe, and high-quality transportation services. This Refund Policy explains when refunds may be issued and under what circumstances charges remain non-refundable. Updated: 12/6/2025

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1. Cancellations Made 24 Hours or More Before Pickup

If you cancel your scheduled trip at least 24 hours before your pickup time:

✔ You will receive a full refund
✔ No cancellation fees will apply

Refunds will be issued to the original method of payment.

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2. Cancellations Made Less Than 24 Hours Before Pickup

If a trip is canceled less than 24 hours before pickup time:

✔ A 50% cancellation fee applies
✔ The remaining 50% may be refunded

This fee covers driver scheduling, time blocked, and administrative processing already performed.

 

3. No-Show Refund Policy

A trip is considered a No-Show if:

• The passenger is not present at the pickup location

• The driver cannot reach the passenger

• The standard waiting period (typically 10 minutes) has passed

In No-Show cases:

❌ No refund will be issued
✔ 100% of the trip fare may be charged

 

4. Late Passenger Readiness

If the passenger is not ready on time and the trip cannot be completed as scheduled, the booking may be treated as a no-show.
Refunds will not be issued in these circumstances.

 

5. Service Issues Caused by Us

If your trip must be canceled due to circumstances within our control, including:

• Vehicle malfunction

• Driver unavailability

• Scheduling errors

• Internal operational issues

✔ You will receive a full refund
✔ We will also make every effort to reschedule your ride

 

6. Delays or Issues Caused by External Factors

Refunds will not be issued for delays or disruptions caused by events outside our control, such as:

• Traffic

• Road closures

• Weather conditions

• Extended appointment times

• Passenger-provided incorrect information

We always work to minimize disruptions, but external conditions may affect arrival times.

 

7. Payment Processing Time

Once a refund is approved:

• Refunds are typically processed within 3–10 business days

• The timeline may vary depending on your bank or credit card provider

 

8. Facility Billing, Medicaid, or Third-Party Payers

Refund rules may vary for:

• Hospitals

• Clinics

• Assisted living facilities

• Medicaid brokers

• Insurance payers

In these cases, the payer agreement governs refund eligibility unless stated otherwise.

 

9. Emergency Situations

We understand that medical or life emergencies occur.
Refund exceptions may be granted case-by-case with appropriate documentation.

 

10. How to Request a Refund

Refund requests may be submitted through:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• Online contact form

Please provide:

• Passenger name

• Trip date and time

• Reason for refund request

Our team will review your request promptly.

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Clear. Fair. Transparent.

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Our goal is to provide dependable and compassionate service while ensuring fairness to both passengers and drivers.
This Refund Policy ensures clarity and consistency in how we process cancellations and refunds.